Refund Policy

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At Kenzidxb.com, we strive to provide the best quality products and services. If you are not satisfied with your order, please review our refund policy below.  

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1. Full refund eligibility  

A full refund is only accepted if the request is made before your order is prepared. Once the order preparation has started, a full refund will not be possible.  

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2. Refund due to our mistake  

If there is an issue with your order due to a mistake from our side, such as wrong items delivered or damaged products, we will process a 100 percent refund back to your original payment method. Refunds will be processed within three to five working days.  

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3. Refunds for processed orders  

If your order has already been processed and you wish to request a refund, only 50 percent of the order value will be refunded. This refund will be issued as store credit, which can be used for future purchases on Kenzidxb.com.

 

4. How to request a refund  

To request a refund, please contact our support team via email at [hello@kenzidxb.com] or phone at 04-2500403.

Ensure you provide your order number, reason for the refund request, and any supporting details, such as images in case of a mistake or damage.  

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5. Refund processing time  

Approved refunds will be processed within three to five working days. Refunds will be credited to the original payment method or as store credit, as applicable.  

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We appreciate your understanding and support. If you have any further questions, feel free to reach out.